Program description and covered topics

The successful management of high cost water infrastructure is essential to operate and deliver the required service as cost effectively as possible. The management of commercial activities is an integral part of achieving this goal.

This Program supports participating utility companies in collecting, auditing and analyzing data related to commercial efficiency and developing actions based on that data to support reduction of costs, increase revenue collection and overall commercial efficiency. It offers a standardized and detailed approach for business planning and provides tools and actions to improve commercial efficiency.

The Program has been developed in cooperation with the Technical Partner Valu Add and is delivered by national or regional Hubs in local language. The duration of the Program is approximately one year and it consists of workshops as well as hands-on exercises at the utilities themselves with support of the trainers. Participating utilities pay a registration fee which is communicated by the Hub.

Learning goals

How to develop a business plan?
How to establish adequate commercial procedures?
How to design performance improvement plans?

Participating Hubs